Terms & Conditions

These Terms and Conditions govern the relationship between Ikuna Glamping (individual trader, NIT 71.360.716, San Vicente Ferrer, Antioquia, Colombia; email: ikunaglamping@gmail.com) and the customer making a booking ('the guest'). By completing a booking, the guest accepts these terms in full. The guest must be at least 18 years old.

Ikuna Glamping provides glamping accommodation in San Vicente Ferrer, Antioquia, Colombia. The booking constitutes a tourism services contract under Colombian Law 300/1996 and Decree 2074/2003, not a lease agreement. Maximum occupancy is 2 persons per cabin.

A booking is confirmed only once full payment is received and Ikuna Glamping sends an email confirmation. In the exceptional case of a simultaneous double booking, Ikuna will refund 100% of the amount paid with no further obligation. Bookings made through third-party platforms (Airbnb, Booking.com) are additionally governed by those platforms' own terms.

Prices are quoted in Colombian pesos (COP). Accommodation services are exempt from VAT under Article 476 of the Colombian Tax Statute (ET). Ikuna Glamping issues a payment receipt as transaction support. Prices may be updated without notice, but changes will not affect already confirmed bookings.

The following refund schedule applies:

• ◆Cancellation more than 7 days before check-in: 100% refund.
• ◆Cancellation between 3 and 7 days before check-in: 50% refund.
• ◆Cancellation less than 3 days before check-in: no refund.
• ◆Cancellation due to a cause attributable to Ikuna Glamping: 100% refund, no additional charge.
• ◆Refunds are processed via the original payment method within 5–10 business days, subject to Wompi/Bancolombia processing times.

Check-in: from 3:00 pm. Check-out: by 11:00 am on the departure date. Late arrivals must be arranged in advance via WhatsApp. Failure to check out on time without prior agreement may result in a charge equivalent to half an additional night.

The guest and all companions agree to:

• ◆Respect the maximum occupancy of 2 persons per cabin.
• ◆Not bring pets onto the property.
• ◆Not hold parties, amplified events, or activities that disturb the natural surroundings or other guests.
• ◆Use the jacuzzi and all facilities carefully, following the posted instructions.
• ◆Report any damage to the facilities immediately.
• ◆Breach of these rules entitles Ikuna Glamping to terminate the stay immediately without refund. Damage caused will be charged to the responsible guest.

Payments are processed by Wompi S.A.S., a subsidiary of Bancolombia S.A., regulated by the Colombian Superintendencia Financiera. Ikuna Glamping does not store or process card data. Transaction disputes must be handled directly with Wompi or the card-issuing bank, without prejudice to consumer rights under Colombian Law 1480/2011.

Ikuna Glamping is not liable for:

• ◆Loss or damage of personal belongings on the property.
• ◆Accidents resulting from improper use of the facilities or failure to follow safety guidelines.
• ◆Adverse weather conditions or natural events affecting the stay.
• ◆Interruption of utilities (electricity, water, internet) due to causes outside Ikuna Glamping's control.
• ◆In any event, Ikuna Glamping's maximum liability shall not exceed the amount actually paid for the affected booking.

Ikuna Glamping shall not be liable for non-performance caused by events of force majeure or act of God, including health emergencies, natural disasters, government orders, or utility failures caused by third parties. In such cases, Ikuna will offer the guest the option to reschedule at no extra cost or, where that is not possible, a full refund of the amount paid.

Under Colombian Law 1480/2011 (Consumer Protection Statute), the guest has the right to receive truthful and complete information, protection against abusive commercial practices, and the right to file complaints with the Superintendencia de Industria y Comercio (SIC — www.sic.gov.co). For quality complaints, contact us first at ikunaglamping@gmail.com; if you do not receive a satisfactory response within 15 business days, you may approach the SIC directly.

These terms are governed exclusively by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent courts of the city of Medellín, Antioquia, Colombia, with express waiver of any other jurisdiction that might otherwise apply.

Ikuna Glamping may amend these terms at any time by publishing the updated version on this website with a new effective date. Changes will not affect already confirmed bookings. Continued use of the website after publication of changes constitutes acceptance of the new terms.

For any questions about your booking or these terms, write to us at: